All Online orders will ship or be ready for pick up in 10-12 business days. If you have a need for an item soon please call us or contact Barbara Sharp at Main Street Gallery.
By placing an order with Vero Beach Souvenirs, the customer acknowledges and accepts all responsibility for the tracking of the package to be delivered to the destination given to Vero Beach Souvenirs during checkout. We are not responsible for lost or stolen packages or packages delayed by the Postal Service Domestically or Internationally.
All order will be shipped together. We can not ship to PO Boxes. If your order includes a fragile item, we will include the appropriate insurance. If an item is broken in transit, please contact us IMMEDIATELY so that we can provide guidance on how to file and insurance claim with the Shipping company. If a claim is not filed within 5 days of arriving, we will assume everything is ok.
Once your order is ready for pick up you will receive and email notification and required to show proper identification.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. At this time Flat Rate shipping is limited to the continental USA. If you are shipping to a different location, we will contact you with the additional related charges that must be paid before your item will be shipped.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
All orders are custom and therefore we have a per order handling fee. The fee cover not only your delivery packaging but additional postage required to special order your item. Handling fees can only be eliminated when you are able to purchase your request from inventory that exists at the Main Street Gallery.